The Criminal Injuries Compensation Authority (CICA) exists to provide financial compensation to victims of violent crime, offering a crucial lifeline to those who have suffered both physically and emotionally. However, according to the latest CICA Annual Report for 2023-24, a significant percentage of claims—57%—were refused. Many of these refusals were due to reasons that could have been avoided with the right legal support.
Steven Astley, Partner and CICA expert at GLP Solicitors, highlights the challenges many claimants face when their applications are refused.
“It’s disheartening to see so many deserving victims denied compensation,” Astley says. “Often, these refusals stem from common pitfalls that could have been avoided with proper guidance and representation. At GLP Solicitors, we’re here to help claimants navigate these challenges and ensure they get the compensation they’re entitled to.”
Common reasons for claim refusals
The CICA report outlines several recurring reasons why claims are refused. These include:
- Injury does not qualify for compensation: Many claims are denied because the injury does not meet the specific criteria set out in the CICA Scheme. “The CICA Scheme has very defined criteria, and if an injury doesn’t fit within those parameters, a claim can be rejected,” Astley explains. “However, there are often ways to present a case that aligns with these criteria, which is where our expertise comes in.”
- Failure to cooperate with CICA enquiries: Another common reason for refusal is the claimant’s perceived failure to cooperate with CICA’s requests for additional information or documentation. “This is a particularly frustrating reason for refusal because it’s often due to miscommunication or misunderstanding of what’s required,” Astley notes. “We ensure that our clients are fully informed and supported throughout the process, so there’s no gap in communication.”
- Convictions and character issues: Claims can also be refused based on the claimant’s past criminal convictions or issues related to their character, which CICA considers when deciding eligibility. “This is a complex area where a knowledgeable solicitor can make a significant difference,” says Astley. “We carefully review each case to mitigate the impact of any past issues on the current claim.”
- Failure to report the crime promptly: CICA requires that crimes be reported to the police as soon as reasonably practicable. Delays in reporting can lead to claim refusals. “Many victims are unaware of this requirement or may be too traumatised to report the crime immediately,” Astley explains. “We provide advice on how to handle such situations and present mitigating circumstances that may explain delays.”
- Inadequate evidence: Finally, many claims are refused due to inadequate evidence, whether it’s insufficient medical documentation, incomplete police reports, or other missing information. “Ensuring comprehensive and accurate evidence submission is key to avoiding refusal,” Astley emphasises. “This is one of the areas where our firm’s expertise truly shines.”
How GLP Solicitors can help overturn claim refusals
Receiving a refusal notice from CICA can be a devastating blow, but it doesn’t have to be the end of the road. GLP Solicitors specialises in helping clients challenge these decisions, often successfully overturning refusals on review or appeal.
1. Thorough case assessment: GLP Solicitors begins by conducting a detailed review of the case to identify the reasons for refusal and determine the best course of action. “We leave no stone unturned when it comes to assessing why a claim was refused,” Astley says. “From there, we can develop a strategy to address those issues head-on.”
2. Preparing for a review: Claimants have the right to request a review of CICA’s decision. This involves submitting additional evidence or clarifications that may have been overlooked or misunderstood in the initial claim. “We work closely with our clients to gather the necessary evidence and present it in a compelling way,” Astley explains. “Our goal is to build a strong case that clearly demonstrates the claimant’s eligibility.”
3. Expert representation in appeals: If a review does not result in a favourable outcome, the next step is to appeal the decision to the independent First-tier Tribunal. This is where having skilled legal representation is crucial. “The appeal process can be complex and intimidating,” Astley notes. “We provide expert representation, ensuring that our clients’ cases are presented effectively and persuasively.”
4. Navigating legal complexities: GLP Solicitors has extensive experience in navigating the legal complexities that often arise in CICA claims, particularly around issues of character, reporting timelines, and evidence requirements. “We understand the nuances of the CICA Scheme and how to argue effectively for our clients,” says Astley. “This knowledge can make all the difference in overturning a refusal.”
Success stories: How GLP Solicitors has made a difference
At GLP Solicitors, we have a proven track record of helping clients who initially faced refusals secure the compensation they deserve. “We’ve seen many cases where the initial refusal was overturned on review or appeal, resulting in a significant compensation award for our clients,” Astley shares. “These success stories are a testament to the importance of having experienced legal representation on your side.”
Don’t let a refusal stop you—GLP Solicitors is here to help you
If your CICA claim has been refused, it’s crucial to remember that you still have options. With the right legal support, many refusals can be successfully challenged, leading to the compensation you deserve. GLP Solicitors is dedicated to helping victims of violent crime overcome the challenges of the CICA claims process, from initial application to review and appeal.
“Don’t let a refusal discourage you,” Astley concludes. “At GLP Solicitors, we’re here to fight for your rights and ensure that justice is served. Contact us today to discuss your case and find out how we can help you secure the compensation you’re entitled to.”
Did you like this article? Try reading: “Maximising compensation: The importance of accurate evidence submission in CICA Claims.”