The Criminal Injuries Compensation Authority (CICA) provides a vital service to victims of violent crime, offering financial compensation to help them move forward. However, not all claims are straightforward, and many victims find themselves struggling when their initial application is denied or when the compensation awarded does not fully cover the extent of their injuries. According to the latest CICA Annual Report for 2023-24, a significant number of first decisions are reviewed, with many proceeding to appeal.
Heather Radcliffe, Associate & Senior Litigation Executive at GLP Solicitors, emphasises the importance of expert legal guidance during these stages. With a decade of experience as a manager at Victim Support, before nearly 15 years at GLP, Radcliffe brings a unique perspective to her role.
“The review and appeal process can be overwhelming for victims who are already dealing with the trauma of a violent crime,” says Mrs Radcliffe. “Having experienced legal support can make all the difference in ensuring that victims receive the full compensation they deserve.”
Understanding the review process
When a claimant is dissatisfied with CICA’s initial decision—whether it’s a denial of the claim or a compensation amount that seems insufficient—they have the right to request a review. This process allows for the submission of additional evidence or arguments to support the claim.
“The review process is an opportunity to strengthen your case,” explains Mrs Radcliffe. “But it requires a careful approach and a deep understanding of where the initial decision may have fallen short. At GLP Solicitors, we help clients identify gaps in their original submission and gather the necessary information to address these issues effectively.”
How GLP Solicitors supports clients during the review stage
Navigating the review process can be challenging, especially for those unfamiliar with CICA’s requirements. GLP Solicitors provides comprehensive support to ensure that every aspect of the claim is meticulously re-evaluated and presented in the strongest possible light.
1. Detailed case analysis: Before requesting a review, GLP Solicitors conducts a thorough analysis of the initial decision. “We meticulously review the decision letter to pinpoint why the claim was denied or why the compensation was less than expected,” Mrs Radcliffe explains. “This detailed analysis allows us to develop a targeted strategy for the review.”
2. Gathering additional evidence: One of the most common reasons for an unfavourable decision is a lack of sufficient evidence. During the review process, GLP Solicitors works diligently to gather any missing or additional evidence that could support the claim. “We ensure that every piece of necessary evidence is obtained, whether it’s further medical records, witness statements, or expert reports,” says Mrs Radcliffe. “Our goal is to submit a robust and compelling case for review.”
3. Crafting a strong argument: In addition to gathering evidence, GLP Solicitors focuses on crafting a persuasive argument that addresses the reasons for the initial decision. “We present a clear, well-structured case that aligns with CICA’s criteria, making it difficult for them to deny or undervalue the claim,” Mrs Radcliffe notes.
Appealing a decision: When to take the next step
If the review process does not result in a favourable outcome, claimants have the option to appeal the decision to the independent First-tier Tribunal. This is a more formal process that can be intimidating without proper legal representation.
“The appeal process can be daunting, especially for those already dealing with the aftermath of a crime,” Mrs Radcliffe emphasises. “At this stage, having experienced legal support is crucial. We provide the expertise needed to navigate the tribunal process and present the case effectively.”
How GLP Solicitors handles appeals
Appealing a CICA decision involves preparing detailed legal arguments and presenting them in a formal setting. GLP Solicitors has a strong track record of success in appeals, providing clients with the best possible chance of overturning an unfavourable decision.
1. Expert legal representation: At the appeal stage, claimants benefit from having a solicitor who is experienced in tribunal cases. “Our team has represented many clients in appeals, and we know how to present a case that resonates with the tribunal,” Mrs Radcliffe says. “We handle all aspects of the appeal, from preparing the necessary documentation to representing clients at the hearing.”
2. Tailored legal strategies: Every appeal is different, and GLP Solicitors tailors its approach to the specific circumstances of each case. “We take a personalised approach to each appeal,” Mrs Radcliffe explains. “We analyse the details of the case, the reasons for the initial decision, and the potential grounds for appeal, then develop a strategy that maximises the chances of success.”
3. Support throughout the process: Going through an appeal can be stressful, particularly for victims of violent crime. GLP Solicitors provides ongoing support and communication throughout the process, ensuring that clients are informed and feel supported at every stage. “We’re not just here to represent our clients—we’re here to support them during a challenging time,” Mrs Radcliffe emphasises.
Success stories: Turning refusals into wins
At GLP Solicitors, we’ve successfully helped many clients overturn unfavourable CICA decisions, securing the compensation they deserve.
“We’ve seen firsthand how a well-prepared review or appeal can turn a refusal into a successful claim,” Mrs Radcliffe shares. “These success stories highlight the importance of expert legal representation in the CICA process.”
Why GLP Solicitors is your best ally in the review and appeal process
If you’re facing a CICA decision that you believe is unjust, don’t give up. The review and appeal processes offer a second chance to secure the compensation you’re entitled to, but navigating these processes requires expertise and dedication.
“At GLP Solicitors, we’re committed to standing by our clients every step of the way,” Mrs Radcliffe concludes. “Whether you’re considering a review or need to appeal a decision, our team is here to ensure that you receive the justice you deserve. Contact us today to learn how we can help you navigate these complex processes and secure the compensation you’re owed.”
Did you like this article? Try reading: “Overcoming the challenges of CICA claim refusals: How GLP Solicitors can help.”